For Renters

FAQs 17

• Are pets allowed?

  Pets may be allowed at some properties with prior written approval. Pet approval depends on the property, owner approval, breed, size, number of pets, and insurance/housing agency terms. Additional pet fees, deposits, cleaning charges, or damage protection may apply. Unapproved pets are not permitted.

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• Can we heat up the pool/Spa?

  Please note that there are additional costs associated with heating the spa and pool. Heating the spa is available for $100 every 4 hours, allowing you to enjoy a warm and relaxing experience throughout your stay. If you wish to heat the pool, the cost is $150 for every 2 hours, providing you with the perfect opportunity to take a refreshing dip at your convenience. These amenities can enhance your relaxation and enjoyment during your visit, so be sure to consider them when planning your activities! If you wish to heat the pool or spa, please notify us at least 5 hours in advance. Requests made after 8 PM cannot guarantee an immediate response. Kindly ensure that the use of the pool and spa occurs during regular hours and not during quiet hours. We will charge $1,500 upfront before beginning to heat the pool. This fee covers up to 10 hours of heating. If heating the pool takes longer than 10 hours, an additional charge will apply. If it takes less than 10 hours, we will refund you the difference.

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• Can I move in before insurance approval is finalized?

  Move-in before final approval is not guaranteed. In most cases, the reservation must be approved, the agreement must be signed, and required payments must be received before move-in. If the insurance company or temporary housing agency has not approved payment yet, the guest or responsible party may need to pay upfront and seek reimbursement directly from their insurance provider.

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• Can we check in early or check out late?

  We understand that travel plans can differ, and some guests may require early check-in or late check-out. We strive to accommodate these requests on a case-by-case basis, subject to availability and prior arrangements. To determine if we can fulfill your request, please reach out to us at least 48 hours prior to your scheduled date. If approved, a fee of $50 will be charged for each additional hour requested. Please note that our ability to accommodate these requests depends on the cleaning team’s schedule and the check-in/check-out times of other guests. All requests will need to be confirmed by the host, and we will respond promptly after assessing the situation.

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• Can I extend my stay if needed?

  Yes. If your booking is nearing the end and we receive a new booking request for the property, we will contact you first and give you the opportunity to extend your stay before we accept the new request. However, if we do not receive confirmation from you within 24 hours, we may need to approve the new booking, and you will be required to vacate the property on your scheduled check-out date.

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• What time is check-in for short-term stays?

  Check-in is 4:00 pm local time. Depending upon availability, early check-in and late check-outs may be available for purchase. The access information will be shared prior to arrival in a timely manner. Check out time is 10:00 am and a friendly reminder will be sent out the day before. Guests are required to supply a copy of their valid US driver's license or passport, and a matching credit card upon arrival. For reservations exceeding 28 days, guests are responsible for utility costs, which will be deducted from the security deposit.

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• What is the maximum number of overnight guests allowed at the property?

  The maximum number of overnight guests permitted is two guests per bedroom, unless otherwise approved in writing by the Manager. Any additional overnight guests must receive prior written approval and will be subject to a fee of $500 per person, per night. Non-overnight visitors are limited to a maximum of five (5) visitors at any given time. Exceeding this limit may result in a fine of $500 per person, per occurrence. Guests under the age of 14 require prior notification to the Manager. Exceeding the approved number of overnight guests or visitors may result in penalties, additional fines, and/or termination of the rental agreement. The property may be subject to exterior surveillance, and any violations of this policy may result in additional charges.

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• What is the cancelation policy?

  Guests are entitled to a full refund only if both of the following conditions are met: The reservation is canceled within forty-eight (24) hours of booking; and The cancellation is made fourteen (14) or more days before the first night of the reservation. For cancellations made fourteen (14) or more days before the first night of the reservation, rental payments are refundable, less 50% of the total reservation rent and fees, which are non-refundable. Mid-term reservations require cancellation at least thirty (30) days prior to the scheduled arrival date. Cancellations made less than thirty (30) days before arrival for mid-term reservations are not eligible for a full refund and may be subject to the applicable non-refundable rent, fees, and cancellation terms stated in this Agreement. No full or partial refunds will be issued for no-shows, cancellations made within thirteen (13) days of the first night of the reservation, late arrivals, or early departures. No refunds or compensation will be provided if the Property is unavailable, or available but difficult to access, due to circumstances beyond the Company’s control, including but not limited to adverse weather conditions, natural disasters, mechanical failures, actions by government agencies, utility outages, or other unforeseen events. Guests are strongly encouraged to obtain appropriate travel insurance. In the event of unforeseen circumstances, the Company reserves the right, at its sole discretion, to relocate guests to a comparable property, cancel the reservation, or issue a credit toward a future stay. If the reservation is moved, modified, or converted to a future stay credit, the reservation will no longer be eligible for cancellation or refund. For reservations made through a third-party booking platform, additional fees, deposit requirements, cancellation terms, and refund policies may apply. Guests are responsible for reviewing the applicable third-party platform policies before confirming their booking. All other terms and conditions of this Agreement shall remain in effect.

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• What is the pet policy?

  Pets and animals are not permitted at the Property unless expressly approved in writing by the Manager prior to arrival. Bringing any unapproved pet or animal onto the Property will result in a fine of $500 per day for the duration of the stay and may result in additional penalties, including termination of the rental agreement. This policy applies to all animals, regardless of size, breed, or type. Exotic, aggressive, or dangerous animals are strictly prohibited under all circumstances. Any request to bring an animal onto the Property must be submitted in advance and approved in writing. Approval is not guaranteed and may be granted or denied at the Manager’s sole discretion.

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• Do you work with insurance companies and temporary housing agencies?

  Yes. Lakai Properties works with guests, policyholders, adjusters, relocation companies, and temporary housing agencies to help secure furnished temporary housing while a primary residence is being repaired or unavailable. We can provide the information typically needed for approval, including property details, pricing, lease terms, invoices, and supporting documentation when applicable.

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• Can you work directly with my adjuster or temporary housing coordinator?

  Yes. With your permission, we can communicate directly with your adjuster, housing coordinator, relocation specialist, or temporary housing agency to help move the process forward. Please provide the coordinator’s name, company, email address, phone number, claim number, and any required billing or approval instructions.

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• Can the lease be under the insurance company or temporary housing agency?

  In some cases, yes. Depending on the situation, the agreement may be placed under the policyholder’s name, the temporary housing agency’s name, or another approved responsible party. Final approval depends on the payment structure, documentation, and the property owner’s requirements.

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