Los Angeles County

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FAQs

  • What is your strategy for maximizing rental income?

    Our strategy depends on the property, location, season, regulations, owner goals, and market demand. We evaluate whether the property is best positioned for short-term rental, mid-term furnished rental, long-term lease, insurance housing, corporate housing, or a combination strategy. We then adjust pricing, listing presentation, availability, minimum stay rules, and guest targeting accordingly. The goal is to maximize income without creating unnecessary risk, excessive wear and tear, or compliance problems.
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  • Do you provide income projections?

    Yes, we can provide estimated rental ranges based on available market data, comparable listings, location, condition, seasonality, and rental strategy. However, income projections are estimates only and are not guarantees. Actual performance depends on market demand, pricing, availability, property condition, competition, regulations, guest behavior, and other factors outside our control.
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  • Can you help prepare my property for rental?

    Yes. We can assist with property preparation, furnishing guidance, staging recommendations, guest-ready setup, kitchen and linen inventory, smart lock setup, photography preparation, vendor coordination, and small improvements that may help the property rent more effectively. For furnished rentals, presentation matters. A property that feels clean, complete, and professionally prepared is more likely to attract stronger tenants and better bookings.
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  • What are your management fees?

    Our management fees vary from property to property based on the size, location, rental strategy, and level of service needed. In general, the higher the property’s rental value, the more flexible we can be with our management percentage. We would be happy to schedule a call, review your property, and discuss the best management option for your needs.
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  • Are utilities included?

    Usually, yes. Temporary housing rentals often include basic utilities such as electricity, gas, water, trash, Wi-Fi, gardener, and pool service when applicable. Some properties may include a monthly utility cap. If utility usage exceeds the approved cap, the guest, insurance company, or responsible party may be charged for the overage.
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  • Are there any setup fees, tenant placement fees, renewal fees, or hidden costs?

    No, we do not have hidden costs. We believe in being transparent with our clients from the beginning. The owner is responsible for property-related expenses such as cleaning, maintenance, repairs, utilities, supplies, and any other costs needed to keep the home guest-ready and properly maintained. We also help owners find the best vendor quotes whenever possible, so they can make cost-effective decisions that fit their budget. We do offer additional services, such as furnishing and preparing a home for the short-term or mid-term rental market. This service has an upfront fee, which is discussed with the owner in advance. The fee depends on the size of the property and the level of furniture quality the owner is interested in. Our furnishing/setup fee covers our time and work for design planning, ordering furniture and supplies, coordinating deliveries, accepting items, arranging setup, and coordinating trash and packaging removal.
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  • Is there a utility cap?

    Many temporary housing rentals include utilities up to a reasonable monthly amount. The exact utility cap depends on the property, season, length of stay, and the terms approved by the insurance company or housing agency. Utility overages may be charged separately, especially during high-usage seasons, including summer months when air conditioning, pool equipment, or spa use may increase utility costs.
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  • What happens if the house gets damaged by the guests/tenants?

    Just like with any rental property, accidents can happen, and sometimes guests or tenants may cause damage to furniture or create additional expenses. First, we want you to know that we do not accept just anyone who wants to rent your home. We have a screening process in place to help determine whether a tenant or guest is a good fit. For long-term rentals, we require credit checks, background checks, criminal history checks, eviction history checks, and bankruptcy checks. We do not accept tenants with a history of collections, evictions, or other major red flags. For short-term and mid-term rentals, the process depends on where the guest or tenant is coming from. If they are coming through an insurance temporary housing company or another agency, we negotiate a security deposit whenever possible. If the booking comes through a short-term or mid-term rental platform, there are systems in place to request reimbursement for damages to the home or furniture. In addition, platforms such as Airbnb and VRBO may provide liability coverage of up to $1 million, depending on the booking and platform terms. However, owners should still maintain their own appropriate homeowner, landlord, or rental property insurance coverage to make sure the property is properly protected.
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  • Are pets allowed?

    Pets may be allowed at some properties with prior written approval. Pet approval depends on the property, owner approval, breed, size, number of pets, and insurance/housing agency terms. Additional pet fees, deposits, cleaning charges, or damage protection may apply. Unapproved pets are not permitted.
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  • Can we heat up the pool/Spa?

    Please note that there are additional costs associated with heating the spa and pool. Heating the spa is available for $100 every 4 hours, allowing you to enjoy a warm and relaxing experience throughout your stay. If you wish to heat the pool, the cost is $150 for every 2 hours, providing you with the perfect opportunity to take a refreshing dip at your convenience. These amenities can enhance your relaxation and enjoyment during your visit, so be sure to consider them when planning your activities! If you wish to heat the pool or spa, please notify us at least 5 hours in advance. Requests made after 8 PM cannot guarantee an immediate response. Kindly ensure that the use of the pool and spa occurs during regular hours and not during quiet hours. We will charge $1,500 upfront before beginning to heat the pool. This fee covers up to 10 hours of heating. If heating the pool takes longer than 10 hours, an additional charge will apply. If it takes less than 10 hours, we will refund you the difference.
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  • Can I move in before insurance approval is finalized?

    Move-in before final approval is not guaranteed. In most cases, the reservation must be approved, the agreement must be signed, and required payments must be received before move-in. If the insurance company or temporary housing agency has not approved payment yet, the guest or responsible party may need to pay upfront and seek reimbursement directly from their insurance provider.
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