SMS Privacy Policy

Effective Date: July 3, 2026

Lakai Properties, LLC (“Lakai Properties,” “we,” “our,” or “us”) values your privacy and is committed to protecting the personal information you provide when participating in our SMS messaging program.

This SMS Privacy Policy explains how we collect, use, protect, and disclose information related to our text messaging communications.

Information We Collect

When you opt in to receive SMS messages from Lakai Properties, we may collect:

  • Mobile phone number
  • Name
  • Email address (if provided)
  • Property address or property of interest
  • SMS consent status
  • Date and time of consent
  • Message history
  • Communication preferences
  • Responses to SMS messages (including STOP and HELP requests)

We may also maintain records of communications related to appointments, property management inquiries, rental inquiries, and customer support.

How We Use Your Information

We use your SMS information to:

  • Respond to property management inquiries
  • Respond to rental property inquiries
  • Schedule consultations and appointments
  • Send appointment reminders
  • Provide customer support
  • Confirm submitted inquiries
  • Deliver requested updates
  • Improve our communication services
  • Maintain records required for legal and regulatory compliance

If you separately opt in to receive marketing communications, we may also send:

  • Property management updates
  • Rental availability notifications
  • Company announcements
  • Educational resources
  • Promotional offers

SMS Consent

We only send text messages after receiving your express consent where required by law.

Your consent to receive SMS communications is voluntary and is not a condition of purchasing any services from Lakai Properties.

Sharing of Information

Lakai Properties respects your privacy.

We do not sell, rent, or share your mobile phone number or SMS consent with third parties or affiliates for their marketing purposes.

We may share your information only with trusted service providers that help us operate our business, including:

  • SMS messaging providers
  • CRM platforms
  • Customer communication systems
  • Website service providers
  • Cloud hosting providers

These providers are contractually required to protect your information and may only use it to provide services on our behalf.

Data Security

We use commercially reasonable administrative, technical, and physical safeguards to help protect SMS-related information from unauthorized access, disclosure, alteration, or destruction.

While we take reasonable precautions, no electronic communication system can be guaranteed to be completely secure.

Data Retention

We retain SMS communication records only as long as reasonably necessary to:

  • Respond to your requests
  • Provide customer service
  • Maintain business records
  • Comply with legal obligations
  • Resolve disputes
  • Enforce our agreements

After the applicable retention period, information is securely deleted or anonymized where appropriate.

Opting Out

You may stop receiving SMS messages at any time by replying:

STOP

Once processed, you will receive a confirmation message, and no further SMS communications will be sent unless you provide new consent.

Assistance

If you need assistance with our SMS program, reply:

HELP

Or contact us directly:

Phone: (310) 696-9620

Email: lakaipropertiesllc@gmail.com

California Privacy Rights

California residents may have certain rights regarding their personal information under applicable California privacy laws.

Depending on applicable law, you may have the right to:

  • Request access to personal information we maintain
  • Request correction of inaccurate information
  • Request deletion of certain personal information
  • Learn how your information is used

To submit a privacy request, please contact us using the information provided below.

Changes to This SMS Privacy Policy

Lakai Properties may update this SMS Privacy Policy from time to time.

Any changes will be posted on this page with an updated Effective Date.

Continued participation in our SMS program after changes are posted constitutes acceptance of the revised policy.

Contact Us

If you have questions regarding this SMS Privacy Policy or our SMS communications, please contact:

Lakai Properties, LLC

6034 Capistrano Ave.

Woodland Hills, CA 91367

Phone: (310) 696-9620

Email: lakaipropertiesllc@gmail.com