Maintenance and Repairs FAQs

Just like with any rental property, accidents can happen, and sometimes guests or tenants may cause damage to furniture or create additional expenses. First, we want you to know that we do not accept just anyone who wants to rent your home. We have a screening process in place to help determine whether a tenant or guest is a good fit.

For long-term rentals, we require credit checks, background checks, criminal history checks, eviction history checks, and bankruptcy checks. We do not accept tenants with a history of collections, evictions, or other major red flags.

For short-term and mid-term rentals, the process depends on where the guest or tenant is coming from. If they are coming through an insurance temporary housing company or another agency, we negotiate a security deposit whenever possible. If the booking comes through a short-term or mid-term rental platform, there are systems in place to request reimbursement for damages to the home or furniture. In addition, platforms such as Airbnb and VRBO may provide liability coverage of up to $1 million, depending on the booking and platform terms.

However, owners should understand that no screening process or platform guarantee can completely eliminate risk. For this reason, we strongly recommend maintaining appropriate homeowner, landlord, or short-term rental insurance coverage and consulting with your insurance provider to ensure your policy aligns with your rental strategy.

Our goal is to minimize risk through careful screening, proper documentation, security deposits when available, and prompt handling of any issues that may arise. While no rental arrangement can guarantee that damages will never occur, we take every reasonable precaution to protect your property and your investment.